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Audit
and Monitor
Continuim
provides a range of independent travel purchasing monitoring and audit
services.
Auditing:
'Best
Fare' Delivery - a complete independent third party audit to provide
assurance of best fare delivery by your travel management company(s).
Airline
Preferred Arrangement Rebates - a complete independent third party
audit to provide assurance that you are receiving all relevant rebates,
discounts and route deals from your airline contracts (vitally important
if you have high volume spend on international airtravel).
Management
Fee/Transaction Fee - a complete independent third party audit of
the following activities performed by your travel management company(s):
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To verify
that their front and back office systems can accurately track and
record all travel booked by your organisation
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To verify
that all rebates, discounts, commissions, overrides, GDS segment fees
and other income earned as a result of the travel bookings transacted
by your organisation has been identified, collected and credited to
your account
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To verify
that all expenses are correctly accounted for and fairly attributed
to your account
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To verify
that all management information data is accurate
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To ensure
that all refunds, unavailed (credit) tickets are accurately tracked
and credited to your account
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To complete
and provide quality assurance for monthly, quarterly and annual reconciliation
of fee for service management contracts
Monitoring:
If you do
not have the in-house skills or resources to manage your structured travel
management programme, Continuim is able to provide you with an industry
expert on a "as required" basis to manage this on your behalf.
Our services
include:
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Service
performance reviews and internal traveller/booker satisfaction
surveys
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Policy
compliance management and reporting
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Liaison
between internal stakeholders and suppliers to resolve any service
or cost issues
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Relationship
management of all contracted suppliers
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Assessing
and managing supplier KPI delivery to target, including the production
of action plans for improvement
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Collation
and dissemination of all useful travel expenditure data to key
stakeholders
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Re-negotiation
of annual preferred rates (hotels, airlines and rental cars)
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Advising
on new products and services that may be of benefit to the organisation
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Maintenance
of internal travel website
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